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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anna Sroka

July 25, 2024

5  out of  5
rating by Anna Sroka
"Seth was great and understanding and patient with our move across the country. He provided the necessary support and resources to properly accomplish all the paperwork. We received everything in quick manner. I would highly recommend dealing with Seth! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Anna S."
We responded:
"Hi Anna! Thanks a ton for your awesome review! I'm so glad Seth could assist you with your move across the country and make the paperwork process smooth and quick. Your recommendation means a lot to us! If you ever need anything else, feel free to reach out. - Caleb Whitaker - State Farm Insurance Agent, Hampton Cove, AL"
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Kathy Hudson

July 16, 2024

1  out of  5
rating by Kathy Hudson
"I need everyone to know if you have a wreck they will offer you the worst cost of insurance and then never send you your id cards. Also they will cancel your access to the app so you cannot print them or have access to them. My insurance was $200/month and now it’s $600/mo. The lady answering the phone should have sent me cards by email or mail but didn’t. Sloppy and messy business. I’ll be pulling homeowners and both vehicles."
We responded:
"Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and apologize for any inconvenience you've faced. Please contact our office so we can assist you further. - Caleb Whitaker - State Farm Insurance Agent, Hampton Cove, AL"
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Jeannie Noblitt

July 9, 2024

5  out of  5
rating by Jeannie Noblitt
"This office does a great job of working FOR the client! Very informative and supportive! Shout out to Tracy Moore for always communicating and going above and beyond! As a daughter and granddaughter of retired State Farm agents, I highly recommend Caleb Whitaker's agency!"
We responded:
"Thank you, Jeannie, for your glowing review! I'm ecstatic to hear that Tracy went above and beyond to support you. We're grateful for your recommendation and the trust you've placed in our agency. We're always here for you and your insurance needs! Caleb Whitaker - State Farm Insurance Agent, Hampton Cove, AL"
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Gabe Eason

May 29, 2024

5  out of  5
rating by Gabe Eason
"These guys are great! I specifically want to call out Seth Slaton at this location for all his incredible help transferring our policies for our inter-state move. If I could give this dude a thousand stars on here, I would. He was genuinely caring, extremely knowledgeable of how to handle all our policies, and gave our family a lot of confidence that we were well taken care of throughout this process. He even stayed multiple hours after closing time, on his own initiative, just to help us finish everything out before our family took a trip out of town. Because of his generosity and preparedness, we were able to get everything handled in a matter of just hours. I highly recommend Caleb Whitaker's office, if for nothing else than the chance to work with Seth!"
We responded:
"Thank you for your review, Gabe! I'm really glad to hear that Seth was able to provide such exceptional service during your inter-state move. It's great to know that his knowledge and dedication gave your family confidence throughout the process. Staying after hours to ensure everything was completed before your trip truly shows his commitment and dedication. Your recommendation means the world to us, and I'm happy to pass along your kind words to Seth. Thanks again! - Caleb Whitaker - State Farm Insurance Agent, Hampton Cove, AL"
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Kimberly Elliott

May 28, 2024

5  out of  5
rating by Kimberly Elliott
"My transition of auto and home owner's insurance from Florida to Alabama was easy and seamless with the wonderful help of Seth Slaton at Caleb Whitaker-State Farm! Thank you, Seth and Caleb!"
We responded:
"Kimberly, I'm delighted you found your transition to Alabama seamless with Seth's wonderful assistance at our office! We're grateful for your 5-star rating and appreciate your kind words. Caleb Whitaker - State Farm Insurance Agent, Hampton Cove, AL"
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Tina Evans

May 22, 2024

5  out of  5
rating by Tina Evans
"Very attentive and fast service. Thank you."
We responded:
"Tina, I'm pleased to hear you found our service attentive and fast! Providing efficient service is a top priority for us, and I'm grateful for your positive feedback. If you ever need assistance in the future, please don't hesitate to reach out. Caleb Whitaker - State Farm Insurance Agent, Hampton Cove, AL"
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Robert

May 5, 2024

5  out of  5
rating by Robert
"everyone should learn the kind of customer service that is available in this office! They answer the phone immediately and help in a few seconds. I recommend solid and specific service."
We responded:
"We are overjoyed by reviews like this, Robert! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
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Peter Cauwels

March 15, 2024

5  out of  5
rating by Peter Cauwels
"Seth was great! Very professional and made the process very easy."
We responded:
"Peter, we are thrilled to hear that Seth provided you with great service and made the process easy for you. Our team at Caleb Whitaker - State Farm Insurance Agent in Hampton Cove, AL, is dedicated to providing professional and seamless experiences for our customers. Thank you for choosing us to assist with your insurance needs."
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Celestine Robinson

March 9, 2024

5  out of  5
rating by Celestine Robinson
"Tracy provided a thorough explanation of the changes and found all available discounts, resulting in a favorable car insurance rate. She's exceptional."
We responded:
"Thank you for the five-stars, Minister Celes! We greatly appreciate your business!"
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James Patterson

March 7, 2024

5  out of  5
rating by James Patterson
"I had attempted to change my payment method on line, but after my attempt, I received a text message from State Farm stating I did not sign the authorization page. I had no clue as to where the authorization sheet was , so I stopped by the State Farm front office and showed the text message I had received to the agent at the front desk. The agent manipulated my cell phone and quickly located the autorizatinon sheet. She then returned my cell phone so I could complete the authorization. On the cell phone was anotlher message unrelated to State Farm that required a cell phone skill that I was lacking.I showed my problem to the agent and she solved that problem also. That was definity five star service. James M. Patterson"
We responded:
"Thank you, James, for your insightful review! We appreciate your patience and understanding during the process of updating your payment method. We're glad our team was able to assist you promptly and efficiently, locating the authorization sheet and resolving any additional issues with your cell phone. Your feedback is valuable to us, and we're committed to providing you with excellent service in the future. If you have any further questions or concerns, please don't hesitate to reach out. - Caleb Whitaker - State Farm Insurance Agent, Hampton Cove, AL"
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Pam Whitehead

March 6, 2024

5  out of  5
rating by Pam Whitehead
"Great customer service and prompt response. Justin was a great pleasure to work with?"
We responded:
"Hi Pam, thank you for your kind words about our customer service and Justin's assistance. We strive to provide prompt and excellent service to all our customers. We appreciate your feedback and look forward to assisting you in the future. - Caleb Whitaker - State Farm Insurance Agent, Hampton Cove, AL"
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Crystal Lynn

March 1, 2024

5  out of  5
rating by Crystal Lynn
"Hold onto your wands, folks, because I've just had the enchanting experience of consulting with none other than Neville Longbottom - yes, that Neville Longbottom, the hero of herbology and now, apparently, the savior of our insurance dilemmas. So, there I was, lost in the maze of deductibles and magical clauses, when Neville Longbottom burst onto the scene like a Herbivicus spell on steroids. He didn't just explain insurance; he conducted it like a potions class, complete with bubbling cauldrons of coverage options. I half-expected him to produce a Mandrake root for added effect (I even had my earmuffs ready--because no one likes to hear how high those rates can be). Navigating the perilous landscape of insurance jargon, Neville was like the Harry Potter of policies, vanquishing doubts like "Evanesco." The Gryffindor bravery shone through as he fearlessly faced the deductible dragon and the dementors of denied claims. But here's the real magic – Neville's knack for turning insurance into a comedy show. Forget the somber tones of the usual insurance consultation; NO KHAKIS IN SIGHT! Neville had a quip or a quirky analogy for every scenario. It was like attending a stand-up show at the Three Broomsticks, and I left with my worries quelled and my sides thoroughly tickled. They were out of butterbeer, unfortunately. At one point he ate a handful of dandelions...or maybe I was bewitched... In conclusion, if you find yourself facing the Dark Arts of Insurance Confusion, seek out Neville Longbottom's Insurance Charm School...ahem, I mean Seth. Turns out he was just using Polyjuice Potion, but it was such a fun ride, I didn't mind the trickery. He's not just an insurance agent; he's a wizard at turning the mundane into a magical journey through coverage options. Five stars for transforming insurance into a spellbinding adventure! Accio coverage, Seth! Disclaimer: No magical creatures were harmed during the insurance consultation. The use of spells for insurance purposes is not recommended by the Ministry of Magic. Results may vary for Muggles."
We responded:
"Crystal, we are thrilled to hear that Seth went the extra mile to assist you with your insurance needs. We appreciate your feedback. Thank you for allowing us to be your good neighbor!"
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Nesssaa

March 1, 2024

5  out of  5
rating by Nesssaa
"Great customer service from Sam! Super friendly and helpful!"
We responded:
"We're overjoyed to see your 5-star rating! Our team works hard to exceed expectations, and we're grateful for your support. Your satisfaction is what drives us."
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R LD

February 15, 2024

5  out of  5
rating by R LD
"Tracy - EXCELLENT service; quick to answer the call no 18 buttons to push to get to a human; prompt & professional in your reply to the insurance question. USAA could learn a thing or two from your insurance agency!"
We responded:
"Thank you! We appreciate you taking the time to leave a shout out for Tracy. Please don't hesitate to reach out if you need anything."
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SR

February 14, 2024

5  out of  5
rating by SR
"Seth was very helpful getting us transferred from USAA insurance to State Farm insurance at much more reasonable rates."
We responded:
"Thanks for the kind words! We’re happy to hear Seth was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Sylvia Johnston

February 13, 2024

5  out of  5
rating by Sylvia Johnston
"Seth is an Angel, Love doing business with him."
We responded:
"Sylvia, thank you for the five-star rating! Seth's contributions to our team have been exceptional, and we're thrilled that he could help you with your insurance needs."
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Samantha Shavon

February 5, 2024

5  out of  5
rating by Samantha Shavon
"Seth was super helpful"
We responded:
"Thank you for the positive review, Samantha. Our team appreciates you!"
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Tate Ledbetter

February 2, 2024

5  out of  5
rating by Tate Ledbetter
"Very charismatic and respectful, was able to get me a lower quote than the website. And was willing to work around my schedule."
We responded:
"We love seeing five-stars, Tate! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
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Shameka McCoy

January 25, 2024

5  out of  5
rating by Shameka McCoy
"Took the time to compare detail by detail my old policy and State Farm policy and showed me where I would benefit. Great service!"
We responded:
"Shameka, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Hampton Cove, AL."
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Nick Aucoin

January 22, 2024

5  out of  5
rating by Nick Aucoin
"Very nice and people to work with"
We responded:
"Nick, thank you for the five stars! Our team values your confidence in us to handle your insurance policies."
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Dana Gordon

January 11, 2024

5  out of  5
rating by Dana Gordon
"I am very happy with the rates I got for Auto and HO, and everyone was very helpful and friendly. The switch was very easy and I am relieved to be with SF. Thank you!"
We responded:
"Dana, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Jody Armstrong

January 10, 2024

5  out of  5
rating by Jody Armstrong
"I had a Great Experience with State Farm"
We responded:
"We love seeing reviews like this, Jody! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Nancy Slaton

January 8, 2024

5  out of  5
rating by Nancy Slaton
"Excellent. Prompt. Accurate. All descriptors of the insurance assistance we received from Seth Slaton! Thank you, Seth and Caleb Whitaker State Farm Insurance!"
We responded:
"Hi Nancy! Thank you for the amazing review. Seth is a great asset to our agency and we are so glad to hear that they provided wonderful service."
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Buddy Slaton

January 8, 2024

5  out of  5
rating by Buddy Slaton
"Seth Slaton provided fast service. Clear explanation of policy options."
We responded:
"Buddy, thank you for the shoutout for Seth! Our office loves being your good neighbor."
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BJYoung1007

January 6, 2024

5  out of  5
rating by BJYoung1007
"Samantha was absolutely outstanding. She was extremely responsive to all of our questions and would reach back quickly if she needed to do some follow up. She ensured that we secured the appropriate amount of insurance to meet our needs and comfort levels. She was a delight to work with. Prices for premiums were some of the best out there. Thank you."
We responded:
"Thank you for the positive review, BJ! Samantha seems to have been a fantastic help, ensuring you got the right coverage and making the process smooth. Having responsive and proactive support can make a significant difference. It's great that she secured the appropriate insurance at competitive rates for you."